Please review the following before proceeding to the complaint form:

• DHP accepts complaints against individual healthcare practitioners, facilities regulated by the Boards of Pharmacy, Veterinary Medicine and Funeral Directors and Embalmers, and nursing education programs. DHP does not have jurisdiction over any other type of healthcare facility.
  
  
• If your complaint is not about an individual healthcare practitioner or one of the facility types noted above, DO NOT proceed to the DHP complaint form.
  
  
  • Complaints against a hospital, nursing facility, hospice or homecare agency should be made to the  VDH Office of Licensure and Certification.
  • Complaints against an assisted living facility should be made to the Department of Social Services.
  • Complaints against a mental health or substance abuse treatment program should be made to the  Department of Behavioral Health and Developmental Services
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• DHP does not have the authority to require a licensee to return money or provide other personal remedies.
  
  
• Once a complaint is submitted to DHP, it cannot be withdrawn.
  
  
• DHP is unable to provide you a copy of your complaint form upon request. You will have an opportunity to print a copy of the complaint form and confirmation page prior to closing the browser window.
  
  
• Notice Regarding Anonymous Complaints:  The Department of Health Professions cannot guarantee your anonymity. If you intend to submit a complaint anonymously, do not include any information on the complaint form or supplemental documentation that reveals your identity. If you reveal your identity in any documentation you submit to DHP, you are not anonymous.
  
  

I have read the information above and wish to proceed to file a complaint against an individual healthcare practitioner, pharmacy establishment, veterinary establishment, funeral establishment or nurse education program.

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