Check Application Status for New License

If the licensure application was completed online, your checklist status can be viewed by visiting the Initial Applications found on the Board’s website. Applications are reviewed in a timely manner in the order they are received. If the only items showing as completed are application and application fee, a licensing specialist has not yet reviewed your application. Please do not call the Board to check the status as this further slows the process due to limited staff to handle the call volume. Please allow at least a couple weeks for the Board to review your application.

Note that as documentation is received and reviewed by the Board, your checklist will be updated. An automated email notification will be sent within 24 hours after an update to your checklist. The automated emails will have additional details about any actions you may need to take.

If you experience technical difficulty logging into the site, please contact us by email at CallCenter@dhp.virginia.gov or by telephone at (804) 367-4444.

If the application submitted to the Board was a paper application, such as the case for facilities, your checklist status will be sent via email periodically throughout the licensing process. Initial applications take approximately 15 days for board staff to review after receipt to our office. Email communication is sent to the email address provided on the application that gives details on additional information or clarification required for the application. Please note that if your facility requires a compliant inspection prior to issuance, the assigned inspector will reach out to schedule the inspection. If you have questions about the status of the inspection, please contact the Enforcement Division at 804-367-4691.

To access your online checklist:

1. Log into the system.

2. Under “Pending Licenses” click on the “View Checklist” link located next to your license type (i.e. Pharmacist).

Screenshot of the view checklist link

3. At the top of the Checklist Information Page, you will find a link which will allow you to download/view any additional instructions/forms/guidance documents provided by the Board.

4. At the bottom of the Checklist Information Page is the Checklist (License Requirements) that the Board utilizes as they process your application. This checklist allows the progress of your application to be tracked. Below is a sample checklist:

example of an applicant checklist

5. Each item in the checklist has a status to indicate if your action is needed for the item. Each status is defined as follows:

Status	Meaning	Required Action
Unchecked	The required information or documentation has not been received or is currently under review.	Provide the item to the Board if applicable.
Completed	The item has been received and added to your file. Please Note: this does not mean that the item is accepted or approved. It is possible that this item could be marked as Incomplete upon further review by the Board.	No action required unless you are contacted by the Board.
Incomplete	The item submitted has been received but information may be missing, incorrect or under review.	Respond to emails from the Board and provide additional information or corrections as required.
Not Applicable	The item is not applicable to your application.	None.
Waived	The requirement for this item has been met under another requirement.	None.

Please allow adequate processing time for applications. Applications that are complete, fully documented, and meet the minimum requirements found in the Virginia Pharmacy Act, Virginia Drug Control Act, and/or the Virginia Board of Pharmacy Regulations will be processed within 30 days of the last document received. The timeline for pharmacist license processing is available under forms and applications.

The Board maintains incomplete applications on file for one year from the date of payment. If your application is still incomplete after the one-year timeframe, you will be required to re-apply by submitting a new application, fee, and documentation pursuant to the regulations at that time.

If your application was for any other type of request such as change of ownership, change of address, remodel, etc. there will be follow up communication by board staff or inspector to the email address provided on the application.

Please contact the Board at pharmbd@dhp.virginia.gov if you have questions.